what is managed IT Services

Do you still rely on your IT team in-house to maintain your systems? It could be time for a shift. Since IT break/fix days, technology has come a long way, and most corporate IT services are not ready to keep pace with innovation. As a result, many companies find their IT reactive rather than proactive, and their systems are struggling to meet the expectations of a rising digital business.

Suppose you’ve never mocked a third-party provider’s suggestion of externalizing assistance because you think your existing IT structures are suitable or because of cost concerns. In that case, it’s time to rethink them. Managed IT support services are needed for all companies, from start-ups to major multinationals. The delegation of the task to an external vendor enables the management to focus on essential objectives. At the same time, the IT services partner monitors the complexities of the IT frameworks, manages, and upgrades.

What are managed IT services?

Managed IT services are named IT services of a company, which are outsourced/offloaded to an external IT services provider. The managed service provider is responsible for 360 degrees IT operations of the entire organization, including 24X7 monitoring, IT on request support, and troubleshooting. The fundamental element of managed IT services is that the managed service provider must deliver the services for its customers, and strategic IT choices are taken proactively by the service provider and conveyed to the customers.

Managed IT service companies to act as technology consultants for their customers in IT deployment rather than as merely on-demand suppliers. A managed service provider usually supplies a pay-per-use price model that charges consumers based on the services delivered.

Instead of outsourcing specialized IT tasks, many organizations move towards a managed IT services model to decrease their IT risk and prepare for future technology upheavals. An IT services brochure explains the service provider’s support and helps comprehend the IT services under management.

How important is IT management in 2021?

In recent years, demand for managed services has expanded tremendously. The global market for managed services was estimated at $185.98 billion in 2019 and is forecast to be 356.24 dollars by 2025.

#1 Organizations are turning to cloud networking.

Digital transformation was something that enterprises handled mainly on their own. Managed IT services are now integrated from the start of this journey. To migrate to the cloud and establish cloud networking, specialized skills and experience are required to optimize them. Rather than waiting until the network is operational, companies include them in the original design and migration for a managed service for maintenance and management.

#2 Enhanced safety services

Managed security services become more popular as they enable businesses to retain an excellent safety position while allocating IT resources to other vital areas. The increasing need for sophisticated protection is being met with more remote workers and constantly growing cyber security threats. The increase in the adoption of managed security services in various sectors has driven:

  • Security Incident Event Management (SIEM) as a service – The security team’s ability to integrate multi-tech data into a single dashboard gives your organization a contextual picture of your present security position. You can discover problems and make resolutions before they can have a detrimental impact on your environment.
  • SOC as a service –With a specialized staff of SOC analysts, constant environmental monitoring and security offer even the most advanced threats. A customized warning system reduces repair time and lowers possible damage when new procedures are introduced to prevent future similar problems. All this happens without further strain on your internal team to focus on other vital goals.
  • Firewall as a Service –Providing (if necessary) setup and continual firewall monitoring. Organizations with simplified and centralized management obtain complete threat prevention for all incoming traffic for better visibility.
  • Managed Endpoint –With endpoints a common target, it is always necessary to have an eye on your endpoints. Managed Endpoint lets experts use the latest EDR and EPP technologies to monitor your network devices and respond to possible attacks.

All this frees up resources and reduces the complexity of network security management.

#3 Continued remote workforce support

Remote work won’t soon be gone. A Harvard Business School study shows that 1 in 6 employees will continue to work a minimum of two days a week after a pandemic at home. IT-Managed Services allows companies to adapt to other business changes caused by remote work and frees up the resources to support these changes.

For example, remote work brings particular issues to cyber security because many employees use personal devices and internet connections.

How does it influence your company?

Here is a description of how your business can have a beneficial impact.

#1 Predictable and scalable expenditure (OPEX)

It can be expensive to invest in IT systems and infrastructure. When investing in IT needs early, it can be challenging to forecast running expenses as your business grows. These expenses are condensed into a single fixed set of OPEX charges with outsourced IT services.

Since managed service providers usually operate at fixed monthly prices, items like hardware downgrades, maintenance, and repairs are factored within your operational budget. They will not break the bank when they happen unexpectedly.

#2 Avoid operating costs 

If you run an in-house staff, you have a significant drop in expenditures, such as monthly payments, benefits, insurance, and office maintenance. It takes money and time to train employees to familiarise themselves with your existing systems and processes.

By outsourcing your IT projects to specialists, you are cutting considerable capital costs that come with internal systems management and adding little to no value to your business.

Besides reducing your capital investment, IT services managed can reduce your IT costs. Managed services, for example, help to save you:

  • Consulting
  • Licensing
  • Training
  • Emergency repairs.

You also benefit from lower labor prices by signing a managed service level agreement, saving you time.

#3 Faster Time for Response

In today’s commercial world, downtimes or technical challenges cannot slow down employees. Especially during heavy times of traffic, help is needed 24/7/365 to ensure your team is constantly productive.

Help is always available for the users with a support services provider – day, night, weekends, or holidays.

#4 Experiences and expertise

One of the greatest managed IT services advantages is that you have the skills, training, certifications, and industry-specific experience onboard a team. You have access to top-of-the-line IT administrators with specific skill sets from a managed services provider, which refuses to find and hire them.

Wrapping up:

When working with an IT support company, your company also gets access to the latest technology on the market, and the technology is quick and seamless to adopt. It will allow you to grow and better achieve your business goals.


When you hire PC Lan to manage your IT services, you take a step towards your success. While PC Lan provides you with the professional IT support service irrespective of your industry, you have the opportunity to utilize technology to its fullest for your business. No longer do you have to worry about the challenges that IT will pose to your business and how to handle them with PC Lan.